Hotel Internet Solution
We have helped dreams come true for thousands of hotels over the last 20 years : from small motels to big brands
Hotel Internet Services
According to Hotels.com report and our own
experience, free Wi-Fi is the most valued hotel amenity.
However, even if wi-fi is present, its implementation fails in many cases. An unreliable hotel
Internet
connection, a weak signal, or slow speeds are just some of the problems that guests have
experienced.
These problems affected their satisfaction and an overall Hotel review rating.
To help hoteliers, we’ve developed several products that solve problems:
- Enterprise WiFi System: Runs in your server or Cloud VM
- Cloud WiFi : cloud hosted WiFi management
- HotSpot Software: Control WiFi with industry-leading software
- Trip Advisor Booster : increase hotel rating
What Amenities Are Deciding Factors When Choosing Your Hotel?
While free Wi-Fi is a must for both business and leisure travelers,
people on
work trips seem to hold this amenity on a higher pedestal.
53% of guests also wish free Wi-Fi was a standard
amenity across all hotels.
How Can You Improve Hotel Internet
- Provide free Hotel Internet and paid tiered plans to monetize on high-speed Internet access
- Integrate with PMS (Opera, Protel, IDS…) to simplify and automate guest login with name and room number
- Show video ads on splash pages in exchange for complimentary Internet access. Promote services like SPA and restaurants
- Allow guests to use multiple devices (laptops, tablets, smart phones) under the same shared account
- Create different splash (login) pages for lobby, restaurant, rooms, and combine free and paid access
- Easily create prepaid accounts or voucher tickets for walk-in guests
- Limit connections with number of devices, daily limits on download, time, data
How Hotel Internet software Works
Benefits
Keep all profits
Keep all profits
There is no revenue sharing with CloudGate or ongoing cost for voucher
Increased guest satisfaction
Increased guest satisfaction
Variety of login methods, suitable for multiple guests’s devices, will make your guests happy. You can rest assured that their Internet access is well controlled
Increased social awareness
Increased social awareness
Offer complimentary Internet access with Social WiFi. Engage WiFi users using Social network feature.
Low Maintenance Cost
Low Maintenance Cost
Software runs on your server. Our tech support will assist your IT staff to maintain the server.
Customer Surveys
Customer Surveys
Collect surveys while guests are still in the hotel. Resolve complains, and motivate guests to post positive comments to review websites like Trip Advisor
Better Insight
Better Insight
Detailed analytics will tell you who your customers really are. Get demographics like age, gender, location and extended stats like loyalty.
Improve the TripAdvisor rating of your Hotel
Collect surveys and reviews from your guests and use it to improve your
hotel’s TripAdvisor rating. Our system collects guest opinions when they are the most motivated to
provide a positive review. Such a positive review is stored in the system for a followup, upon a guest
check-out. We’ll automatically remind a guest about the good time he spent and suggest posting the
review in TripAdvisor. This method increases the TripAdvisor hotel rating.
In addition, it prevents customer dissatisfaction by informing a manager of negative comments or
complaints. If your guest complains in a survey, you will have a chance to correct the problem
immediately and improve guest experience.
Enterprise Hotel System
- Installs on your server or cloud VM
- AAA Radius Servers included
- Yearly or one-time payment
- Controls entire Hotel WiFi network
- Larger packages available with unlimited APs
- Premium features included
- Exclusive on-premise private use
Enterprise Hotel System
- Cloud platform managed by us
- No initial hardware cost (except routers)
- Subscription (monthly payment)
- Controls any connected router
- Worldwide deployment, easily scalable
- Hardware: Routers with Radius support
- Centralized management and updates